NAQLA has created this privacy policy in order explain our privacy practices. The following explains how we collect, use, share and protect your information, and how you can access your information and decide how it is used.
The Privacy Policy covers our activities online, such as web and mobile services, including any our websites such as www.naqla.sa (the “Site”) It also covers our offline activities, such as collection of information through telephone, or in person. Our online and offline activities are referred to as the “Services.
By using the Services, you hereby warrant and represent that you have read, understand and agree to all terms and conditions herein, including our Terms of Service, which is incorporated herein by reference. You further warrant and represent that you are giving NAQLA permission to use and store such information consistent with this policy and our Terms of Service.
Please review this Privacy Policy carefully.
If you do not agree to this Privacy Policy, do not use any of our Services or give us any of your information.
A user of the Service is hereinafter referred to as a “User,” or collectively, the “Users.”
This website contains links to other websites. Please review our Terms of Service, for more information.
NAQLA collects personal information if you voluntarily choose to share such information. You may browse the Site without disclosing any personal information. However, to take advantage of particular opportunities provided through the Service, we may require that you furnish personal information. When you register your account, complete forms and through communications transmitted through the Services, we collect information including your name, company name, phone number (including to use to call or text you in order to provide the service) and email address. In the case of carriers, further information is required to be added to the platform.
NAQLA may use technologies that collect and store certain data about the use of the Service on an aggregate and/or anonymous basis. This information may be non-identifying or may be associated with you. Whenever we associate usage information with your personal information, we will treat it as personal information. In addition, tracking information is collected as you navigate through our Services, such as geographic areas. Vehicles with shipments being transported through the Services are tracked via GPS coordinates sent to our servers. We collect this information for various purposes, including to provide you with support, to notify carriers as soon as shipments are available nearby, to keep consignees informed of arrival times, to help dispatchers or shippers know where drivers are headed, to enhance our Services, and for our internal business purposes.
NAQLA and/or third parties with whom NAQLA has contracted to provide services may collect your Internet Protocol Address (“IP Address”), which is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. This number is identified and logged automatically in our server log files whenever you visit the Site, along with the time of your visit(s) and the pages you visited. We use IP Addresses to monitor locations from which Users navigate the Site and for fraud prevention.
Like many websites, we may use “cookies” to collect information. A cookie is a data file placed on a device when it is used to access the Services. A Flash cookie is a data file placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your Device. Cookies and Flash Cookies may be used for many purposes, including, but not limited to, remembering you and your preferences and tracking your visits to our web pages. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. We may utilize persistent cookies that only NAQLA can read and use to save your login information for future logins, to hold session information, and to track user preferences. We may utilize session ID cookies to enable certain features of the Service, to better understand how you interact with the Site and to monitor aggregate usage by our users and web traffic routing on the Service. Session cookies are deleted from your computer when you log off from the Site and Service and then close your browser, while persistent cookies remain. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled by setting a preference within your web browser or on your device. If you disable cookies or Flash cookies on your device, you will not be able to use all portions or all functionalities of the Service. We and our service providers may also use “pixel tags,” “web beacons,” “clear GIFs,” or similar means in connection with the Service and HTML-formatted email. Web beacons or similar technologies help us better manage content on our Services by informing us what content is effective, count users of the Services, monitor how users navigate the Services, or count how many e-mails were actually opened.
We may require you to provide us with financial information, including billing name, address and credit card number (“Financial Information”).
Only authorized NAQLA staff have access to your Personal Information in its entirety. Other staff may have access to portions of this information if it pertains to their job duties. We use Financial Information solely as authorized by you in accordance with the Service.
Our primary goal in collecting information is to provide you with an enhanced experience when using the Services.
NAQLA uses Personal Information for the following general purposes:
We will not disclose your information to third parties without your consent, except as disclosed in this policy. We may disclose information to third parties in the following circumstances:
We do not sell, share, rent or trade the information we have collected about you, including Personal Information. We do not share your Personal Information with third parties for those third parties’ direct marketing purposes unless you consent to such sharing at the time you provide your Personal Information.
Although we ensure that our third party agents receiving your information are bound by privacy restrictions at least as restrictive as those set forth in this policy, NAQLA is not responsible for any issues that may arise regarding the Privacy Policies of any such third parties. By using this website, you do hereby agree to hold NAQLA harmless from any claims and/or damages that may arise from the actions of any third parties.
NAQLA reserves the right to disclose Personal Information from both private and public areas of this website at our discretion, if required by law, in order to comply with a judicial proceeding, court order or legal process or if we are given reason to believe, in our sole discretion, that someone is causing injury to or interference with the rights of Users, the general public, or NAQLA.
NAQLA reserves the right to transfer, sell and/or distribute all information collected through the Service to an affiliate, subsidiary, or third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business, assets or stock. We will use our best efforts to ensure that the new entity follows this Privacy Policy with respect to your Personal Information, as and to the extent required by applicable law.
If you provide NAQLA any feedback, suggestions, bug reports, system errors, and other information or ideas regarding the Service (“Feedback”), you hereby assign to NAQLA all rights in the Feedback and agree that NAQLA shall have the right to use such Feedback and related information in any manner it deems appropriate. Without limiting the foregoing, this assignment of rights applies to any testimonials you provide, and you hereby also grant NAQLA the right to use your name in connection with sharing such testimonials with the public. NAQLA will treat any Feedback you provide to NAQLA as non confidential and non-proprietary. You agree that you will not submit to NAQLA any information or ideas that you consider to be confidential or proprietary. If you agree to participate in any case studies, you agree that information you provide in connection with the case study is deemed Feedback and that NAQLA may use your name in connection with such Feedback.
You may decline to share certain personal information with us, in which case we may not be able to provide to you some of the features and functionality of the Service.
You may opt-out of receiving email campaigns from us by unsubscribing from such emails. You may also remove your information from our database by contacting us at [email protected]. If you receive unsolicited email from a NAQLA domain, please contact us at unsubscribe at the bottom of the email, or ask to unsubscribe by emailing: [email protected]
You may update or delete your profile information and preferences by contacting us at [email protected]
Note that while changes you make will be updated in user databases within a reasonable period of time, to preserve the integrity of our databases, we may retain information submitted by Users for an indefinite length of time. If required by law, we will delete Personal Information by erasing it from our database.
Your NAQLA account is password-protected so that only you and authorized NAQLA staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Further, if someone who represents to you they are NAQLA staff and ask for any personal account information, including password, check their URL to confirm it is a NAQLA email address. Finally, if you share a computer, you should sign out of your NAQLA account and close the browser window before someone else logs on.
We utilize many physical and technical safeguards to create and improve the integrity and security of your personally identifiable information. Further, only certain authorized NAQLA staff can access Personal Information, and then only if it is relevant to their job duties. NAQLA also has staff dedicated to ensuring the security of its platform. However, unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As such, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
While NAQLA will use commercially reasonable efforts to ensure the security of all credit card and all other personal information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all personal and/or financial information stored therein, and you agree to hold NAQLA harmless for any damages that may result there from. NAQLA expressly disclaims any liability that may arise should any other individuals obtain the information you submit to this website.
NAQLA'S security and privacy policy are periodically reviewed and enhanced as necessary. Please revisit this page periodically to stay aware of any changes. If we modify the Policy, we will make it available through the Service. NAQLA will endeavor to notify you of these changes by email, but will not be liable for any failure to do so. NAQLA also encourages you to review this privacy policy periodically. If you do not understand any of the terms or conditions of any of NAQLA'S policies, or if you have any technical problems, questions or other issues related to your use of NAQLA, you may inquire regarding the same via email at [email protected]
Device permissions for Personal Data access Personal Data: Approximate location permission (continuous); Approximate location permission (non-continuous); Camera permission; Camera permission, without saving or recording; Photo Library permission; Precise location permission (continuous); Precise location permission (non-continuous); Storage permission; Write-only Photo Library permission Further information about Personal Data Push notifications This Application may send push notifications to the User to achieve the purposes outlined in this privacy policy.
Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then change those settings for this Application, some or all of the apps on the particular device. Users must be aware that disabling push notifications may negatively affect the utility of this Application.
wner and Data Controller Types of Data collected Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Camera permission; Precise location permission (continuous); Precise location permission (non-continuous); Approximate location permission (continuous); Approximate location permission (non-continuous); Storage permission; Photo Library permission; Camera permission, without saving or recording; Write-only Photo Library permission. Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application. Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available. Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner. Mode and place of processing the Data Methods of processing The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law; provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof; processing is necessary for compliance with a legal obligation to which the Owner is subject; processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner; processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party. In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located. Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data. Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data. If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Therefore: Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed. Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner. The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period. The purposes of processing The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Device permissions for Personal Data access. Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document. Device permissions for Personal Data access Depending on the User's specific device, this Application may request certain permissions that allow it to access the User's device Data as described below. By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document. The exact procedure for controlling app permissions may be dependent on the User's device and software. Please note that the revoking of such permissions might impact the proper functioning of this Application. If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by this Application. Approximate location permission (continuous) Used for accessing the User's approximate device location. This Application may collect, use, and share User location Data in order to provide location-based services. Approximate location permission (non-continuous) Used for accessing the User's approximate device location. This Application may collect, use, and share User location Data in order to provide location-based services. The geographic location of the User is determined in a manner that isn't continuous. This means that it is impossible for this Application to derive the approximate position of the User on a continuous basis. Camera permission Used for accessing the camera or capturing images and video from the device. Camera permission, without saving or recording Used for accessing the camera or capturing images and video from the device. This Application does not save or record the camera output. Photo Library permission Allows access to the User's Photo Library. Precise location permission (continuous) Used for accessing the User's precise device location. This Application may collect, use, and share User location Data in order to provide location-based services. Precise location permission (non-continuous) Used for accessing the User's precise device location. This Application may collect, use, and share User location Data in order to provide location-based services. The geographic location of the User is determined in a manner that isn't continuous. This means that it is impossible for this Application to derive the exact position of the User on a continuous basis. Storage permission Used for accessing shared external storage, including the reading and adding of any items. Write-only Photo Library permission Allows write-only access to the User's photo library.